Updated Genesys GCX-GCD Exam Questions in PDF Document

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Genesys Cloud CX: Developer Certification Sample Questions (Q60-Q65):

NEW QUESTION # 60
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

A. True
B. False

Answer: B

Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.

NEW QUESTION # 61
Disabling file attachments in chat is related to _______________.

A. Security and Compliance
B. Global Settings
C. Chat Settings
D. Telephony

Answer: A

Explanation:
Disabling file attachments in chat is managed under Security and Compliance settings in Genesys Cloud CX, where administrators control data sharing options to meet organizational security policies.

NEW QUESTION # 62
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 20 chats and calls must be answered in 80 seconds.
B. 80 calls must be answered every 20 seconds.
C. 20 chats and calls must be answered in 80 seconds.
D. 80% of calls must be answered within 20 seconds.

Answer: D

Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.

NEW QUESTION # 63
Which of the following are commonly used in Voice over IP (VoIP) or internet communication systems?

A. SIP
B. Gateway
C. WebRTC
D. Outbound Proxy

Answer: A,C

Explanation:
SIP (Session Initiation Protocol) Trunks: These are used to connect the Genesys Cloud CX platform to external telephony systems, such as carriers or on-premises equipment, facilitating voice communication over IP networks.
WebRTC Trunks: These are utilized for WebRTC-based communications, enabling real-time voice and video interactions directly through web browsers without the need for additional plugins or software.
Reference: https://help.mypurecloud.com/video/create-a-sip-phone-trunk-2/

NEW QUESTION # 64
By default, Line Recording is disabled.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

NEW QUESTION # 65
......

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Updated Genesys GCX-GCD Exam Questions in PDF Document

Fast Download GCX-GCD Exam Reviews – The Best Reliable Study Guide for GCX-GCD - Reliable GCX-GCD Valid Exam Camp

Genesys Cloud CX: Developer Certification Sample Questions (Q60-Q65):

Genesys GCX-GCD Certification Exam Questions in 3 User-Friendly Formats

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